# Basic Concepts - **PARAMETERS IN THE SOFTWARE SERVICE** (SOFTWARE SERVICE --> Keeta) - **{baseURL}** - The {baseURL} is the parameter that indicates the base address, i.e. the constant part of the address, where the routes will be called. - **clientId** and **clientSecret** - **Keeta** is responsible for providing the credentials for authentication to be performed through the authentication endpoint. > **IMPORTANT**: As described in the authentication section of the documentation, credentials are generated by Keeta, that is, **if several MERCHANTS use the same Software Service, the software will have a same clientId and clientSecret**. - **AppId** - It is the unique ID of Keeta which is generated by Keeta itself, it will be informed to all the Software Services that it will integrate. - **X-App-Signature** - Keeta requires Software Service to generate a signature and include it in the header of each API request. Refer to the [Signature Calculation](https://api-docs.mykeeta.com/apis/opendelivery/section/signature-calculation) section for the complete algorithm specification. - **PARAMETERS IN Keeta** (Keeta --> SOFTWARE SERVICE) - **[GET /merchant](#tag/merchantEndpoints) endpoint URL:** - Keeta must be provided with the URL to access the `GET /merchant` route to obtain the merchant's information. > **IMPORTANT**: Each merchant that the Software Service works with must have a unique URL. - **apiKey** - If the GET /merchant endpoint is implemented using authentication, it is necessary that the Software Service provides the apiKey referring to the entered merchant. - **Order Event Webhook** - If both parties are going to work with sending order events via webhook, it is necessary to provide the URL of the webhook. Default webhook route: `POST {baseURL}/newEvent` - ### General Guidelines For general guidelines on the Keeta Open Delivery API, please refer directly to Open Delivery General Guidelines. - ### Error Handling For error handling guidelines on the Keeta Open Delivery API, please refer directly to Open Delivery Error Handling.