Order Cancellation Notification

Order Cancellation Notification
Webhook

Request

This webhook serves to notify the developer's system when an order's status changes to 'Cancelled' on the Keeta platform.

Event ID: 1004

Bodyapplication/jsonrequired

orderViewIdinteger, (int64)

Unique identifier for orders on Keeta platform

Example:756823555555859

shopIdinteger, (int64)

Unique identifier of the Keeta store

Example:466663

statusinteger

Order status code, always 50 for this event

Example:50

opTimeinteger, (int64)

Time when the event occurred, specified as milliseconds since Jan 1, 1970 (Unix epoch)

Example:1751448108144

cancelReasonstring

Text description of cancellation reason

Example:"Customer cancel the order"

opTypeinteger

Code representing who initiated the cancellation:

Enum Value	Description
0	System-automated cancellation
10	Customer-initiated cancellation
20	Merchant-initiated cancellation
30	Customer service-initiated cancellation

Example:10

Payload

{
  "orderViewId": 756823555555859,
  "shopId": 466663,
  "status": 50,
  "opTime": 1751448108144,
  "cancelReason": "Customer cancel the order",
  "opType": 10
}

Responses

Request executed successfully

Bodyapplication/json

codeintegerrequired

A numeric status identifier indicating the result of the interface call, used to determine whether the operation executed successfully.

Enum Value	Description
0	The request was executed successfully.
Non-zero value	The request execution failed. Specific error details can be viewed in the message field.

Example:0

messagestringrequired

Text description corresponding to the status code, explaining the operation result or error cause to users.

Example:"Success"

Response

{
  "code": 0,
  "message": "Success"
}