Partial Product Refund Request Status Change Notification

Partial Product Refund Request Status Change Notification
Webhook

Request

This webhook is designed to notify your system when the status of a partial product refund request within an order changes on the Keeta platform.

Event ID: 1007

Bodyapplication/jsonrequired

orderViewIdinteger, (int64)

Unique identifier for orders on Keeta platform

Example:756823555555859

shopIdinteger, (int64)

Unique identifier of the Keeta store

Example:466663

statusinteger

Refund status code

Example:5001

afterSaleOrderIdinteger, (int64)

Unique identifier for the after-sales application

Example:833441825390895

isAppealinteger

Indicates if this is an appealed refund request

Enum Value	Description
0	Not an appeal
1	Customer appeal case

Example:0

picturesstring

JSON-formatted array string of image URLs uploaded by customers

Example:"https://img-ap-hongkong.mykeeta.net/sailorproduct/9c760595674b344560cf94b0e5068b19511.jpg"

moneyinteger, (int64)

Refund amount

Example:3620

currencystring

Currency code for the refund amount

Example:"HKD"

applyOpTypeinteger

Code representing who initiated the refund request

Example:10

applyReasonstring

Original reason for refund request

Example:"The quantity of delivered goods has decreased; Additional information: No egg tarts available"

handleOpTypeinteger

Code representing who handled the refund request

Example:20

handleReasonstring

Reason for status change

Example:"Merchant agree refund"

opTimeinteger, (int64)

Time when the event occurred, specified as milliseconds since Jan 1, 1970 (Unix epoch)

Example:1751448108144

refundProductsArray of objects(ProductDTO)

This field contains detailed information about all the products that are going to be refunded

Payload

{
  "orderViewId": 756823555555859,
  "shopId": 466663,
  "status": 5001,
  "afterSaleOrderId": 833441825390895,
  "isAppeal": 0,
  "pictures": "https://img-ap-hongkong.mykeeta.net/sailorproduct/9c760595674b344560cf94b0e5068b19511.jpg",
  "money": 3620,
  "currency": "HKD",
  "applyOpType": 10,
  "applyReason": "The quantity of delivered goods has decreased; Additional information: No egg tarts available",
  "handleOpType": 20,
  "handleReason": "Merchant agree refund",
  "opTime": 1751448108144,
  "refundProducts": [
    { … }
  ]
}

Responses

Request executed successfully

Bodyapplication/json

codeintegerrequired

A numeric status identifier indicating the result of the interface call, used to determine whether the operation executed successfully.

Enum Value	Description
0	The request was executed successfully.
Non-zero value	The request execution failed. Specific error details can be viewed in the message field.

Example:0

messagestringrequired

Text description corresponding to the status code, explaining the operation result or error cause to users.

Example:"Success"

Response

{
  "code": 0,
  "message": "Success"
}